Privacy Policy

Last Updated: July 29, 2025

1. Introduction

This Privacy Policy explains how AIMediMind (“we,” “our,” “us”) collects, uses, stores, and protects your personal data. By using our mobile application (the “App”), you agree to the practices described here. If you do not agree, please discontinue use immediately.

2. Information We Collect

We collect limited personal information to improve user experience and deliver features responsibly:

a. Personal Information (Stored Securely on Our Servers):
  • First Name
  • Last Name
  • Email Address
  • Phone

These are stored on our HIPAA-compliant servers and are never shared with third-party AI services.

Important: Do not submit any Protected Health Information (PHI) or sensitive personal data in text or voice input within the app. We do not process such content.

b. Location Data (Optional):
  • With your permission, we collect your device’s approximate or precise location to help you find nearby pharmacies or healthcare services.
  • Location data is not permanently stored, not used for tracking, and can be turned off anytime in your device settings.
c. Non-Personal Usage Data (Anonymous):
  • Device type and OS version
  • Language preference
  • App interaction logs
  • General error/crash reports

3. How We Use Your Data

We use your data to:

  • Personalize your in-app experience
  • Respond to symptom-related queries with general health education
  • Display nearby pharmacy locations (if location is enabled)
  • Communicate via email/SMS (only if you’ve consented)
  • Improve app features and AI performance

Note: Only symptom-related inputs (not personal data) are shared with OpenAI's GPT-based system for general educational responses. These interactions are anonymous and not linked to your identity or stored as PHI.

Do not share personal identifiers or health records (PHI) via chat or voice features.

4. Protected Health Information (PHI)

We do not transmit or store PHI in OpenAI or any external AI systems.

Personal data you provide (name, contact) is stored only on our HIPAA-compliant servers and is handled with strict security protocols.

Users must not input sensitive medical records, prescriptions, diagnoses, lab results, or clinical documentation into any chat, voice, or text-based input within the app.

5. Data Security

We protect your data using strong encryption and access controls:

  • TLS/HTTPS encryption for all communications
  • HIPAA-compliant infrastructure
  • Role-based internal access
  • Regular audits and monitoring

No system is 100% secure, but we take industry-standard steps to minimize risk. Your use of the app implies acceptance of this risk.

6. Third-Party Services

We may use vetted third parties to deliver services such as:

  • Cloud hosting
  • SMS/email communication
  • Location-based pharmacy search (e.g., Google Maps API)

These vendors are bound by contracts to protect user data and may not use it for their own purposes.

OpenAI (ChatGPT) is used solely to generate general health education based on symptom input. No personal identifiers or PHI are shared with it.

7. International Use

By using AIMediMind, you agree that your data may be transferred and processed across borders as required by our systems. We ensure compliance with international data laws, including GDPR and India’s DPDP Act.

8. Data Retention

  • Personal data is kept only as long as needed for app operation and legal compliance
  • Location data is used in-session only and not retained
  • You may request deletion of your account and all associated data (see Section 11)

9. Children's Privacy

This app is intended for users aged 16 and older. We do not knowingly collect or process data from users under 16. If we become aware of such data, we will delete it promptly.

10. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your data
  • Request deletion
  • Withdraw consent (including for communications or location services)

To exercise your rights, contact us at: supports@aimedimind.com

11. Contact Us

For questions, concerns, or requests:
supports@aimedimind.com

12. Policy Updates

We may revise this Privacy Policy from time to time. If material changes are made, we will notify you and update the “Effective Date” at the top.