Subscription Policy

Effective Date: October 30, 2025
Platform: : AIMediMind (AI-powered Health Education Application)

1. Overview

AIMediMind offers a freemium service model with optional in-app purchases for extended access to real-time voice conversation features. This Subscription Policy explains how our minute-based purchase system works, what features are included, and your rights as a subscriber

2. Free Trial & Account Creation

2.1 New User Welcome Bonus
  • All new users receive 60 free minutes upon creating their first account
  • These trial minutes are immediately available and can be used for real-time voice call conversations
  • Trial minutes are non-refundable and non-transferable
  • Trial minutes do not expire but are consumed during voice call usage
2.2 Easy Account Registration

We offer three convenient sign-up methods:

Social Login (Recommended):

  • Sign in with Apple (iOS users)
  • Sign in with Google (Android/iOS users)
  • No email verification required
  • Instant account activation

Manual Registration:

  • Required information: First Name, Last Name, Email Address, Password
  • Email verification via one-time password (OTP) required
  • Account activated upon successful email verification

Account Unification: If you register using the same email address across different methods (e.g., manual registration, Google sign-in, Apple ID), these will be treated as a single unified account with shared balance and features.

3. Available Features

3.1 Always-Free Features (No Minute Purchase Required)

The following features are available to all users at all times, regardless of minute balance:

  • AI-Powered Text Chat: Unlimited text-based health education conversations
  • Nearby Pharmacy Locator: Find pharmacies and healthcare facilities near you
  • Chat History: Access your complete conversation history stored locally on your device
  • Cloud Backup (Optional):
    • iOS: Backup to iCloud
    • Android: Backup to Google Drive
    • Zero-knowledge architecture ensures your data privacy
  • Multi-Language Support: Over 50+ languages available
  • Account Management: Update profile, preferences, and settings
3.2 Minute-Based Features

The following feature requires purchased minutes:

  • Real-Time Voice Call Conversations: Live voice interaction with AI MediMind for health education and support

4. Minute Purchase Plans

4.1 Available Packages

All purchases are one-time transactions processed through:

  • iOS: Apple App Store (In-App Purchase)
  • Android: Google Play Store (In-App Purchase)
Package Minutes Price (USD)
Starter 10 minutes $0.99
Standard 20 minutes $1.99
Premium 30 minutes $2.99

Prices may vary by region due to currency conversion and local taxes.

4.2 How Minutes Work
  • Minutes are consumed only during active real-time voice call conversations.
  • Partial minutes are deducted (e.g., a 2.5-minute call deducts 2.5 minutes).
  • Minutes do not expire and remain in your account indefinitely.
  • Multiple purchases stack and accumulate in your account balance.
  • Minutes are account-specific and non-transferable between users.
4.3 Purchase Process
  1. Navigate to the "Buy Minutes" section in the app.
  2. Select your desired package.
  3. Complete purchase through Apple App Store or Google Play Store.
  4. Minutes are instantly added to your account balance.
  5. Receipt sent via App Store/Play Store email.

5. Billing & Payment

5.1 Payment Processing
  • All payments are processed securely by Apple (iOS) or Google (Android).
  • We do not store your payment information.
  • Supported payment methods depend on your App Store/Play Store account settings.
  • All transactions are subject to the respective store's terms and conditions.
5.2 Pricing & Taxes
  • Prices listed are in U.S. Dollars (USD).
  • Local taxes, VAT, or other charges may apply based on your location.
  • Your App Store/Play Store receipt will show the final amount charged including all applicable taxes.
5.3 One-Time Purchases (Not Auto-Renewable)
  • All minute packages are one-time purchases.
  • No automatic renewal or recurring billing.
  • You will only be charged when you manually initiate a purchase.
  • No subscription cancellation needed.

6. Refund Policy

6.1 Refund Eligibility

Refund requests are handled by Apple App Store or Google Play Store according to their respective refund policies. Generally:

  • Accidental purchases may be eligible for refund if requested within 48 hours.
  • Technical issues preventing access to purchased minutes may qualify for refund.
  • Unused minutes in cases of account termination or app malfunction.
6.2 How to Request a Refund

iOS (Apple App Store):

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find your AIMediMind purchase
  4. Select “Request a Refund”
  5. Provide reason for refund request

Android (Google Play Store):

  1. Open Google Play Store app
  2. Tap Menu → Account → Order History
  3. Find your AIMediMind purchase
  4. Tap “Request a refund”
  5. Follow on-screen instructions

Alternatively, contact our support team at support@aimedimind.com and we will guide you through the refund process.

6.3 Refund Processing Time
  • Apple and Google typically process refunds within 3-5 business days.
  • Approved refunds return to your original payment method.
  • Refunded minutes will be deducted from your account balance.

7. Usage Monitoring & Balance

7.1 Checking Your Balance
  • View your current minute balance anytime in the app under “Account” or “Balance”.
  • Receive low-balance notifications when you have 5 minutes or less remaining.
  • Transaction history shows all purchases and usage.
7.2 Usage Tracking
  • Real-time tracking during voice calls shows minutes consumed.
  • Post-call summary displays total minutes used.
  • Full usage history available in your account dashboard.

8. Account Suspension & Termination

8.1 Violations

Your account and unused minutes may be suspended or forfeited if you:

  • Violate our Terms and Conditions.
  • Use the app for fraudulent or illegal purposes.
  • Abuse or exploit the service.
  • Share accounts or attempt to transfer minutes.
8.2 Voluntary Account Deletion
  • You may delete your account at any time through app settings.
  • Warning: Account deletion permanently removes all data including unused minute balance.
  • No refunds are provided for unused minutes upon voluntary account deletion.
  • Consider using your remaining minutes or requesting a refund before deletion.
8.3 Data Retention After Deletion
  • Personal information deleted from our servers within 30 days.
  • Chat history stored locally on your device or in your personal cloud backup is not affected.
  • Zero-knowledge architecture means we cannot access or recover your chat data.

9. Privacy & Data Security

9.1 Zero-Knowledge Architecture
  • Your chat history is stored exclusively on your device.
  • We cannot read, access, or recover your conversations.
  • Optional cloud backup (iCloud/Google Drive) is encrypted and under your sole control.
  • Only you have the keys to decrypt your chat history.
9.2 Payment Data
  • We do not collect or store credit card or payment information.
  • All payment processing handled by Apple App Store or Google Play Store.
  • Purchase records maintained only for transaction verification and support.
9.3 Personal Information
  • We collect only: First Name, Last Name, Email.
  • Stored on HIPAA-compliant servers.
  • Never shared with third-party AI services.
  • See our Privacy Policy for complete details.

10. Changes to Subscription Policy

We may update this Subscription Policy from time to time to reflect changes in our services, pricing, or legal requirements

Grandfathered Pricing
  • Existing unused minutes retain their value regardless of price changes.
  • New purchases subject to current pricing at time of purchase.

11. Contact & Support

11.1 Questions About Subscriptions

If you have questions about:

  • Purchasing minutes
  • Refund requests
  • Billing issues
  • Account balance
  • Technical problems

Contact us:

11.2 Technical Support

For app-related issues:

12. Governing Law

This Subscription Policy is governed by the laws of the United States of America. Any disputes shall be resolved in courts of competent jurisdiction within the USA.

For purchases made through Apple App Store or Google Play Store, you are also subject to their respective Terms of Service and policies.

13. Acceptance

By purchasing minutes or using AIMediMind, you acknowledge that you have read, understood, and agree to be bound by this Subscription Policy.

Last Updated: October 30, 2025

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